Refund Policy

HomeRefund Policy

Last Updated: January 10, 2025

At BLOOM Consulting Services, we are committed to delivering high-quality staffing and recruitment solutions. This Refund Policy outlines the terms under which refunds may be applicable for our services.

1. General Policy

All payments made to BLOOM Consulting Services for staffing, recruitment, RPO, payroll outsourcing, and related services are subject to the terms outlined in the signed service agreement between BLOOM Consulting Services and the client. Refunds are considered on a case-by-case basis in accordance with the specific terms of each engagement.

2. Permanent Staffing Services

If a candidate placed by BLOOM Consulting Services leaves the organization or is terminated within the agreed replacement guarantee period (as specified in the service agreement), BLOOM will provide a free replacement candidate.
Refunds for placement fees are not applicable once a candidate has joined and completed the guarantee period.
In cases where a replacement cannot be provided within a reasonable timeframe, a partial or full refund may be considered at BLOOM's discretion.

3. Contract Staffing & Staff Augmentation

Payments for contract staffing services are non-refundable once the resource has been deployed and services have commenced.
If a resource does not meet the agreed skill requirements as specified in the contract, BLOOM will provide a replacement at no additional cost.
Early termination of a contract staffing engagement is subject to the notice period and termination clauses outlined in the service agreement.

4. RPO Services

RPO retainer fees are non-refundable once the engagement has commenced.
Any unused portion of a pre-paid RPO engagement may be considered for credit toward future services, subject to mutual agreement.
Refunds for RPO services are evaluated based on the deliverables completed and the terms of the signed agreement.

5. Payroll Outsourcing Services

Payroll processing fees are non-refundable once the payroll cycle has been processed.
In the event of an error caused by BLOOM Consulting Services, corrections will be made promptly at no additional charge.

6. Cancellation Policy

Cancellation of services must be communicated in writing as per the notice period specified in the service agreement.
Any fees paid for services not yet rendered at the time of cancellation may be eligible for a refund, subject to review.
BLOOM Consulting Services reserves the right to retain administrative and processing fees incurred prior to cancellation.

7. Non-Refundable Items

Consultation and advisory fees
Background verification and screening charges
Onboarding and documentation processing fees
Any third-party costs incurred on behalf of the client

8. Refund Process

To request a refund, please contact us in writing at info@bloomsolutions.com with the following details:

Company name and contact details
Invoice number and payment details
Reason for refund request
Supporting documents if applicable

All refund requests will be reviewed within 7-10 business days. Approved refunds will be processed within 15-30 business days via the original payment method.

9. Dispute Resolution

In case of any disputes regarding refunds, both parties agree to resolve the matter through mutual discussion. If no resolution is reached, the matter will be subject to arbitration as per the terms of the service agreement and applicable Indian laws.

10. Changes to This Policy

BLOOM Consulting Services reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on our website. Clients are encouraged to review this policy periodically.

11. Contact Us

For any questions regarding this Refund Policy, please contact us at:

Email: info@bloomsolutions.com
Phone: +91 974 279 9038
Address: BLOOM Consulting Services, 303, 2nd Floor, 15th A Cross Road Chikka Bommasandra, Yelahanka New Town, Bengaluru - 560 064, India.